Welcome to Merry Moments! We’re here to help make your Christmas gifting experience magical and stress-free. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to us!
Product Questions
What types of Christmas gifts do you offer?
At Merry Moments, we specialize in a variety of Christmas-themed products to spread joy, including:
- Christmas Gift Boxes: Curated boxes filled with festive surprises.
- Pop-up Christmas Cards: Handcrafted, interactive cards for a memorable touch.
- Small Christmas Gift Boxes: Perfect for intimate gestures or budget-friendly options.
- Personalized Items: Customizable gifts to add a special, personal flair.
Our products are designed to create unforgettable memories, with attention to detail and a focus on quality.
Are your products suitable for international gifting?
Yes! Our products are crafted to bring joy globally. However, please note that we may not deliver to some Asian regions and remote areas. Check during checkout to confirm availability for your location.
Shipping and Delivery
What are your shipping options and costs?
We offer two convenient shipping methods to ensure your gifts arrive on time:
- Standard Shipping: Costs $12.95 and uses DHL or FedEx. Delivery takes 10-15 days after dispatch. Ideal for timely arrivals without last-minute stress.
- Free Shipping: Available for orders over $50, using EMS. Delivery takes 15-25 days after dispatch. Perfect for early planners and budget-conscious shoppers.
All orders include 1-2 days for careful processing to ensure every item is perfectly prepared.
Do you deliver worldwide?
Yes, we deliver worldwide with exceptions for certain Asian regions and remote areas. Please verify your location during checkout to confirm delivery availability.
How long does order processing take?
We take 1-2 days to process each order with care, ensuring that pop-up cards are assembled, gift boxes are curated, and personalized touches are added perfectly.
Returns and Refunds
What is your return policy?
We want you to be completely delighted! If you’re not satisfied, you can return items within 15 days of receipt. Contact our customer service at [email protected] for guidance. Note that personalized items may have specific return conditions—check our full policy for details.
Are personalized items eligible for returns?
Personalized items may have unique return conditions due to their custom nature. Please review our return policy or contact us for specifics before proceeding.
Payment Methods
What payment methods do you accept?
To make your shopping experience seamless, we accept Visa, MasterCard, JCB, and PayPal. All payments are secure and hassle-free, so you can focus on selecting the perfect gifts.
Account and General Questions
How can I contact customer service?
For any questions or support, email us at [email protected]. We’re always happy to help and ensure your experience is filled with Christmas spirit!
Where is Merry Moments based?
We’re headquartered at 4826 Meadow Drive, Oklahoma City, US 73107, and we ship globally to spread joy from our home to yours.
Thank you for choosing Merry Moments to be part of your celebrations! We’re honored to help create cherished memories.
Merry Moments | 4826 Meadow Drive, Oklahoma City, US 73107
Email: [email protected] | Website: wishlistonchristmas.com