At Merry Moments, we strive to create magical Christmas experiences with our carefully curated collections. Just as we pay attention to every detail in our Christmas Gift Boxes and Pop-up Christmas Cards, we want to ensure your complete satisfaction with every purchase.

Important Note: Due to the personalized and delicate nature of our products, Pop-up Christmas Cards and any customized items cannot be returned or exchanged unless they arrive damaged or defective. All other products in their original, unused condition may be returned within 15 days of delivery.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of the delivery date. Please note that shipping times vary based on your selected delivery method:

  • Standard Shipping: DHL or FedEx (10-15 days after dispatch)
  • Free Shipping: EMS (15-25 days after dispatch for orders over $50)

Return Process

Follow these simple steps to return an item:

  1. Contact Our Team: Email us at [email protected] with your order number and reason for return
  2. Receive Instructions: We’ll provide you with a return authorization and shipping address
  3. Package Your Item: Include all original packaging, tags, and a copy of your order confirmation
  4. Ship Your Return: Send the package to the provided address using a trackable shipping method
  5. Confirmation: We’ll notify you once we receive and process your return

Exchange Process

If you’d like to exchange an item for a different size, color, or product:

  1. Follow the same steps as the return process above
  2. Clearly state in your email that you’d like an exchange and specify your preferred replacement item
  3. If the exchange item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund the difference to your original payment method

Refund Information

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (VISA, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective

Non-Returnable Items

To preserve the magic and quality of our specialty products, the following cannot be returned or exchanged unless damaged upon arrival:

  • Pop-up Christmas Cards (due to their intricate, delicate design)
  • Any personalized or customized items
  • Items not in original condition, damaged, or missing tags
  • Gift boxes that have been opened or used

Return Request Template

Use this template when emailing us your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Merry Moments Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return: [Product Name(s)] Reason for Return: [Please specify – wrong size, damaged, not as described, etc.] For exchanges, I would like to receive: [Preferred Replacement Item] I understand that I am responsible for return shipping costs unless the item arrived damaged. Please provide return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Damaged or Defective Items

If your Christmas gift box or any item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll promptly send a replacement or issue a full refund, including shipping costs.

Contact Us

For any questions about our returns and exchanges policy, please don’t hesitate to reach out:

Email: [email protected]

Address: 4826 Meadow Drive, Oklahoma City, US 73107

We’re here to ensure your Merry Moments experience remains as joyful as the holiday season itself!

We reserve the right to update this policy as needed to better serve our customers.