At Merry Moments, we’re dedicated to making your Christmas shopping experience as magical as the holiday season itself. We understand that careful planning is part of creating perfect holiday moments, which is why we’ve created this comprehensive guide to our shipping and returns processes.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak holiday season (November-December), please allow up to 3 business days for order processing.
Shipping Methods & Timeframes
We offer two shipping options to meet your holiday planning needs:
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 days after dispatch
- Available worldwide (excluding some remote areas and parts of Asia)
- Free Shipping – For orders over $50
- Carrier: EMS
- Delivery Time: 15-25 days after dispatch
- Available worldwide (excluding some remote areas and parts of Asia)
Please note: Shipping times are estimates and may vary during holiday peak seasons. We recommend ordering early to ensure timely delivery for your Christmas celebrations.
Returns & Exchanges
We want you to be completely delighted with your Merry Moments purchase. If something isn’t quite right, here’s how we can help:
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of the delivery date.
Important Note on Non-Returnable Items
To preserve the magic and quality of our specialty Christmas products, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Pop-up Christmas Cards (due to their intricate, delicate design)
- Any personalized or customized items
- Gift boxes that have been opened or used
Return Process
Follow these simple steps to return an item:
- Contact Our Team: Email us at [email protected] with your order number and reason for return
- Receive Instructions: We’ll provide you with a return authorization and shipping address
- Package Your Item: Include all original packaging, tags, and a copy of your order confirmation
- Ship Your Return: Send the package to the provided address using a trackable shipping method
- Confirmation: We’ll notify you once we receive and process your return
Exchange Process
If you’d like to exchange an item for a different size, color, or product:
- Follow the same steps as the return process above
- Clearly state in your email that you’d like an exchange and specify your preferred replacement item
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund the difference to your original payment method
Refund Information
Once we receive and inspect your returned item:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (VISA, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective
Damaged or Defective Items
If your Christmas gift box or any item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll promptly send a replacement or issue a full refund, including shipping costs.
Contact Us
For any questions about our shipping or returns policy, please don’t hesitate to reach out:
Email: [email protected]
Address: 4826 Meadow Drive, Oklahoma City, US 73107
We’re here to ensure your Merry Moments experience remains as joyful as the holiday season itself!
Last Updated: [Insert Date] – We reserve the right to update this policy as needed to better serve our customers.